Hi,
we've just experienced another server crash. The way it took place is similar to how it happened 3 days ago.
As much it would be convenient to lie and say game servers were under heavy load, they were not. A component of our backend engine (SpatialOS) just crashed out of the blue for no reason we can fathom.
We have considered stopping the Spring Alpha until the SpatialOS engineers have looked into the issue and solved it, which I'm sure they'll do quickly. We have decided against it because it's been 3 days since the last occurrence - and we hope that at least as much time will pass before it happens again (hoping it doesn't happen again at all, of course). Plus, we know many of you would rather keep playing and bear a 15-30m progression loss than not play at all.
So, onwards with the Spring Alpha and let's make these servers scale up and stay stable so they're ready for our Steam launch! And of course, apologies for all the inconveniences this is causing.
Best,
Jacopo